Fortune Brands Innovations
Unified Customer Portal

Welcome to the Unified Customer Portal (UCP) – your gateway to a superior service experience. This innovative platform empowers seamless digital interactions with various brands - Emtek, Schaub & Yale, helping your business with powerful features like Order Management, Invoice Viewing & Payment, and a comprehensive Resource Center. Begin your journey with our intuitive portal and unlock new possibilities today!

How to Register

Elevate your business with our user-friendly portal today. Register Now to get started.

FAQs for Registration

How can a new user register on the portal?
To register as a new user on the Customer portal click on “New user? Register here.” For detailed steps refer to the User Registration video above.
I did not receive the Customer Connect Portal Invitation email?
Please check your spam/junk folder. It can take up to 24-48 hours for the Portal Team to approve your access.
I forgot my password?
Go to the sign-in page -> Enter your username. After entering your username, password screen will pop up. Click “Forgot password?” and a verification link will be sent to your email.
I am unable to sign in to my email to receive the verification link?
If you chose an alternative security method, you can go to sign in -> Enter the username. After entering the username, password screen will pop up. Click “Verify with something else” and select the preferred option.
How can I update my phone number used for authentication?
Click this link and follow the steps below:
Enter the username -> password -> and authenticate.
Click on your name in the top right-hand corner and select Settings -> Go to the Security Methods section -> Click Set up another. Once setup you can remove the old one.
How can I change or add an authentication/security method?
Click this link and follow the steps below:
Enter the username -> password -> and authenticate.
Click on your name in the top right-hand corner and select Settings -> Go to the Security Methods section.
Users have the option to choose their security method from three available options:
Okta Verify, Google Authenticator, and Phone. Simply click on "Set Up" to initiate the process, which will prompt additional steps to complete the setup.